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BTEC Level 2 Diploma in Business Administration QCF

Course Outline


The Business Administration Apprenticeship is ideal for individuals looking to gain employment through practical working experience whilst studying for a nationally recognised qualification. This course will provide you with the opportunity to develop skills and gain knowledge within an office environment, helping you to meet the needs of the business sector.


The course includes a combination of mandatory units, which cover essential skills required within a business administration sector, and a variety of optional units which are selected with the employer and focus on specific aspects within the individual job role.

Qualification Units


The mandatory units: 


  • Communication in a Business Environment

  • Understand Employer Organisations

  • Principles of Providing Administrative Services

  • Principles of Business Document Production and Information Management

  • Manage Personal Performance and Development

  • Develop Working Relationships with Colleagues


The selection of optional units include:


  • Handle Mail

  • Provide Reception Services

  • Provide Administrative Support for Meetings

  • Prepare Text From Notes Using Touch Typing

  • Archive Information

  • Use a Telephone and Voicemail System



  • NVQ in Business Administration (QCF)

  • Functional Skills- Maths/English/ICT (Exempt if already achieved GCSE/AS/A Level Grade E and above)

  • Knowledge of Employment Rights and Responsibilities




The apprenticeship consists of several components each of which will be assessed in their own way. Assessment will take place in the workplace; your assessor will visit you on a monthly basis to work towards the evidence needed for your qualification.


NVQ- Combination of online exams and a variety of portfolio evidence including; work logs, evidence sheets, witness testimonies and workplace observations.


Employer Rights and Responsibilities- Successful completion of ERR Workbook


Functional Skills (Maths/English/ICT)- Achieve the required examinations.

"I have spent one year with Taylor Made Training taking part in a Business Administration qualification at Bridgegate Medical Centre and I could not be happier with the outcome! Garry and Theresa have been extremely supportive during my apprenticeship, and I would definitely recommend doing any training that you need with them. Taylor Made Training has made doing an Apprenticeship exciting and I have felt supported and confident throughout. The team are always encouraging their learners to realise their potential, and I think this is an important part of learning to increase your confidence. I would definitely do an apprenticeship with them again, the year has flown by! Thank you Taylor Made Training!"


Georgia Rogan

Age 18